Terms & Conditions
Last updated: 13 August 2026
1. About These Terms
These Terms & Conditions govern all orders placed through the Indulge Premium Desserts website. By placing an order, you agree to these terms.
2. Orders & Payment
All orders are made fresh to order and require at least 24 hours’ notice — pickup or delivery slots less than 24 hours away are not available at checkout. Payments are processed securely through Razorpay; we do not store your card, UPI, or bank details on our own servers. An order is confirmed only once payment has been successfully received.
3. Cancellations
Since every item is prepared fresh for your specific slot, cancellations must be requested well before your pickup or delivery time. Message us on WhatsApp as early as possible — orders cannot be cancelled once preparation has started.
4. Returns & Refunds
As all products are perishable, fresh-made food items, we do not accept returns or exchanges once an order has been picked up or delivered. If your order arrives damaged, incorrect, or different from what you ordered, please contact us on WhatsApp within a few hours of receiving it, with photos, so we can look into it.
5. Delivery
Delivery is currently available only within our serviceable pincode area, and is fulfilled through our courier partner. Delivery fees and estimated timelines are shown at checkout before payment. We are not responsible for delays caused by the courier once an order has been handed over for delivery.
6. Pricing
Prices shown on the site are in Indian Rupees (₹) and may change without notice. The price charged is the one shown at checkout at the time of payment.
7. Contact
For any questions about these terms, or about a specific order, reach out to us on WhatsApp using the contact details on our homepage.
This page is a general summary and not legal advice. It should be reviewed against your actual business practices before publishing.
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